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FAQ

 

What do I do if I have difficulties with the website?

If you have any problems when using our website or with designing your stationery please get in touch, we are more than happy to help. Give us a call on 0191 500 58 74.  

Why do I need to set up an account?

We understand that a lot of work goes in to writing the text for an order of service. We ask that you create an account so that you can save the form and go back to it later. We ask you to create an account so that when you are entering information you can save it and go back to it at a later date. We also upload your proof of design and you can send us your amendments from there too.

How many copies can I order?

The minimum number of copies is 50 and then is available in quantities of 75, 100, 125, 150, 200, 250 or 300. If you require a different amount please contact us on 0191 500 58 74.

How long will it take for my stationery to arrive?

Order your stationery before 12 noon Monday – Thursday and we will dispatch it within 24 hours. We will dispatch any orders placed on Fridays, weekends or bank holidays, the following working day. If you require your stationery sooner you can choose to ‘print at home’ or give us a call to discuss your requirements on 0191 500 58 74.

How is my stationery delivered?

Delivery is made by our trusted courier UK Mail.  Your stationery will arrive before 5pm on the given day of delivery. We advise delivery direct to your Funeral Director however we can deliver to you. We advise delivering direct to your Funeral Director, who we will notify however if you prefer we can deliver direct to you.

How do I view my bespoke design?

Once your bespoke design is completed, it will be uploaded to your account on the website and it will also be emailed to you for you to check over. If you have any alterations you can enter them on the form on your account or you can email them. We allow two sets of alterations included in the price for a bespoke design, each change afterwards will be charged for. If you require any further information or would like to describe what you want to one of our Designers please call us 0191 500 58 74.

Once you are happy with the design, we require an email confirmation and we will then print and send you your stationery. We will not print without a written confirmation.

What is the quality like?

We are renowned for the outstanding quality of our stationery. We print on to high quality digital full colour luxury 300gsm card, 8 page order of service is printed on to 250gsm. Orders of Service are creased, folded and saddle stitched if required, Bookmarks and Memorial cards are laminated to last and all items are boxes safely for delivery.

What size is an Order of Service?

Order of Services booklets are portrait A5, measuring 148mm across, 210mm deep, like an A4 sheet folded in half consisting of 4 or 8 pages.

I think my Order of Service will be longer than 8 pages?

Thanks no problem, please fill in the form with all of the information and we will work out how many pages it will be. Booklets are always in multiples of four pages so it can either be 4, 8, 12, 16 pages.

How does the PDF only option work?

We will supply you a print ready high resolution PDF by email once we have received payment. Then you can print that PDF at home; take it to your local printer. You just pay the printer for the printing at their normal rates. Ideal if you need your stationery straight away.

How do I pay for my order?

Once you have entered all of the information you will be asked for payment on a secure server by credit card or PayPal at the point of final ordering. You will receive a confirmation email with your receipt.

How can I check the status of my order?

Once you have paid you will receive a confirmation email. You can also check the status of your order by logging in to your account, proofs will be sent to your email and your account.

You will also receive an email once we have dispatched your stationery.

What do I do with original photographs?
Please speak to your Funeral Director to see if they have a scanner, they can then be saved and uploaded to the website. Alternatively you can send your photograph to us and we will return it with your stationery. Please send it to Memento Funeral Stationery, Printswift, 212 High Street West, Sunderland, Tyne & Wear, SR1 1UA

What if my photo is very low quality/ the file size is very small?

We accept all the most common formats, although JPEG would be the most suitable. Please be aware that the final printed result will only be as good as the quality of the file supplied. We cannot accept responsibility for the poor quality of supplied images. In general a file with a resolution of 300dpi at the required size will produce the best results. A member of our team will contact you if there are any concerns about the quality of provided images.

Have another question?

Please call us on 0191 500 58 74 or email us at info@mementofuneralstationery.co.uk our team will be delighted to help with any query or to give you advice.